Likewise, the youtube video showing how to replace the cylinder was exceptional. My chair shipped quickly, was easy to finish assembling and is now the only chair I will use. Using it for two weeks now and am very happy with my purchase. I ordered my remanufactured Steel Case Leap V2 chair on July 5, 2020 and the chair arrived on July 10th!! The chair arrived with a broken piece which I'm sure was damaged in shipping. If I could do this over, I would in a heartbeat. He was able to solve all my doubts and answered all questions regarding the chair I was looking for.Good service and fast delivery. The chair arrived within a week or so via UPS. Honestly you cannot tell the difference between new and re-manufactured as all the critical parts are brand new. With this chair you have style and luxury committed in a way that brings indulgence to every aspect of office work. Definitely a 5 outta 5 stars.Great guys to work with and high quality workmanship!Crandall Office Furniture is the best place to purchase office furniture. Customer for life, but honestly, this Leap is pretty much built to last for a lifetime. I purchased a Steelcase Leap V2. Your quick, friendly and over the top service was memorable! The additional cost to reupholster of $119.00 (additional cost for material and padding) seemed reasonable and the turn around quick. Very happy with my purchase so far!Just a quick note regarding my order. The only way I could tell it wasn't a new chair was a small scratch and half removed sticker on the bottom of the chair. It shipped to me quickly, arrived nicely packaged and was in a like-new condition. Instructions (written & videos) were clear, went together quickly. You can find a slightly lower price of $400 at some other furniture refurbishers, but I decided to go with Crandall instead for a few reasons:- Crandall lets you select frame color and fabric color, whereas the others often only let you have all black- Crandall seems to have better reviews, and thus I assumed their customer service was better (more on that later)- Crandall offers a 12 year warranty, which is as long as Steelcase's official one- Crandall has a bunch of youtube videos online about how to self-service the parts of your Steelcase Leap, so it seems like they know what they're doing and they care about the chairs they sell.I ordered it, and it shipped out within 2-3 days, and the chair arrived in about a week. However, upon looking over the instructions and watching the video assembly it was a piece of cake. It arrived a few days earlier than estimated. *WHS0620* (item #49291) Category: Used Chairs Quantity: It was very noisy when I reclined and I could feel some mechanism rubbing and vibrating. Thank you so much! It arrived quickly and you can barely tell it's refurbished at all! We hope we can help you answer these questions, and more below!The Herman Miller Aeron Chair is one of the top selling office chairs of all time, and continues it’s popularity even 20 years after it was introduced in 1994. I like the many options that we can choose when purchasing a chair. I will and have already recommended Crandall to others. Your recently viewed items and featured recommendations Quick shipping and great quality product.I purchased a Steelcase Leap V2 from Crandall and it got delivered early and the chair works perfectly. Herman Miller Aeron Ergonomic Office Chair with Tilt Limiter and Carpet Casters | Adjustable PostureFit SL, Arms, and Seat Angle | Medium Size B with Graphite Finish 4.4 out of 5 stars 223 $1,395.00 $ 1,395 . Mr. Crandall took time to quickly and thoroughly respond and answer all of my questions. Herman Miller Aeron Size C Office Chair - $520 < image 1 of 9 > condition: good delivery available make / manufacturer: Herman Miller model name / number: Aeron. I would recommend Crandall Office Furniture to everyone. Using it for two weeks now and am very happy with my purchase. Due to the unfolding situation with COVID-19, please allow additional time for us to respond to your emails and processing your orders. As always, you can purchase your very own Refurbished Herman Miller Aeron chair with a 2 year parts warranty, here. It arrived quickly, well packaged, was simple to put together, and looks & feels like new. !Honest people that take pride in their product and service.Absolutely fabulous. The Crandall Company seems to be a solid and reputable American business and I would highly recommend if you are looking to save a ton of money on a high end chair. Thank you so much! I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair.

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