Delivered Williston VT. I know in reality things will play out differently, but I feel the buyer is 100% at fault and +deserves+ no refund or second unpaid shipment.

In this case, you are dinged for the claim but keep the funds. In this case with the cost of the item did you send with signature confirmation ? I am not at fault, this I know.Lauren, I am also a customer of yours as a seller of Amazon.I will tell you what Amazon is going to do for you.

FedEx reserves the right to determine the mode of transport to get your shipment to its new destination as soon as possible.We'll try to honour the new delivery request, but handling procedures may result in delays.This Q&A is provided for information only and the answers do not have a contractual value. Delivery exception Rerouted to revised delivery address Help - Other I checked my tracking app today and saw that it was supposed to arrive today. I go to check on my order and it's here in my city then the details says Arrived at local Post Office - Allow one to two additional days for delivery. FedEx can reroute a shipment if it is authorized by the sender.

Enter a default Other 1 e-mail address for FedEx Ship Alert notifications. I am SOOO glad I didn't have to call him. A reroute includes a change: From one street address to another in the same city At least he got it.

When I see the Fedex Status it says, 1. Every time I've had FedEx redirect a package being sent to me I had to contact the sender and have them do it for me from their end. A delivery exception occurs when there is a package that is temporarily delayed in transit. I ordered some clothes last Friday and they shipped Monday. We recommend using one of the following browsers for an optimal website experience.Get exclusive benefits when you open a FedEx account.

You will either need to refund or reship. Strange! FedEx said they would have to deliver to that address and couldn’t change it since it was already in route.It was sent to her old address.

There is nothing more I hate than having to do that. Had an order last week, $148.00 order with free shipping included. Lauren did not give you any other option.I was being facetious. Delivery Exception, Williston, VT, Rerouted to revised delivery address 5. Are there any other options? Called FedEX who admitted the buyer made the change but they were confused because normally buyer's can't make an address change. I know and knew Amazon wouldn’t be of any assistance.

Only one reroute per package is allowed.This Q&A is provided for information only and the answers do not have a contractual value. At Fedex Local Facility, Williston, VT 3. held at Fedex Location for receipient pickup, williston, VT, Package available for pickup at 921 Marshall Ave, 4.

Delivery exceptions means FedEx guy came to deliver to your package, but no one there to answer the door to sign for the package. I am not at fault, this I know.Lauren, I am also a customer of yours as a seller of Amazon.I agree with everything except the last line.

Even though it isn’t my fault.However, FedEx mis-informed you. They usually came back the next day, and they will attempt 3 time to deliver the package (once on a different day). If a package is still enroute, you can reroute it to a different address (FedEx does charge a small handling fee, however, for the value of the order it would have been worth it.You could have cancelled (recalled the package as well) as long as it was not already out for delivery.

A reroute includes a change: - From one street address to another in the same city/state According to the FedEx website, this does not necessarily mean that the package is certain to arrive late. If I was a buyer and this happened because of my mistake of updating my address, I would take ownership. Then the next activity says Delivery Exception and the details are Rerouted to revised delivery address. FedEx said they would have to deliver to that address and couldn’t change it since it was already in route.

At Fedex Local Facility, Williston, VT 3. held at Fedex Location for receipient pickup, williston, VT, Package available for pickup at 921 Marshall Ave, 4. Hence the FedEx Money Back Guarantee does not apply to shipments where the delivery address was changed.Alternatively you can request to hold the shipment at a Our money-back guarantee does not apply to rerouted shipments. Sent it throught FedEx Fully insured and Direct Signature Required.

Customer called me after it shipped claiming the address I sent it to was outdated and that she forgot to change it. Delivery Exception, Williston, VT, Rerouted to revised delivery address 5. I'm wondering what are my options to save me a trip of driving to Ohio and back.

But it seems you can only redirect it in transit to another address in the same city, unless you can get the sender to do it for you. Please feel free to ask me more questions if anything is unclearCan it be redirected to my friend's house, and she can accept it without me being there or me having to sign for it? It was suppose to deliver today but according to the tracking "Rerouted to revised delivery address".

When I see the Fedex Status it says, 1. Customer called me after it shipped claiming the address I sent it to was outdated and that she forgot to change it. Called FedEx and they say it was handed to resident. So I have been Selling for a quite a few years and this is a New One. Thank you for taking the time to visit the seller forums!I agree with everything except the last line. People need to take responsibility for their own actions.

Only one reroute per package is allowed. Note that a reroute is not a guaranteed service as we are unable to physically change the original Air Waybill attached to the shipment. People need to take responsibility for their own actions. A claim filed will result in the buyer (although in the wrong) most likely winning, but Amazon might fund it instead of you.

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