The mahogany wood and paint finish were destroyed within one summer on our patio. They didn't charge me for the back ordered items I continued my hunt and FINALLY walked into pottery barn and saw them on the floor.

Again was told this is normal wear and tear. It is complete pathetic!

We purchased this because of the green quality, low emission. If you’d like a custom sofa that comes with the option to return it, check out Sofas come in pieces, so some assembly is required.

I will never never do business with Pottery Barn again. It has in stock and custom designs available and several styles small enough to fit in tight spaces.Pottery Barn has over 150 different sofas that you can purchase online, with some styles starting below $200. Since I needed two sofas, it would have been a pretty big bill.
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We found the same exact set within 10 days of delivery for $1600 cheaper at their outlet store.

Now the second set is doing the same thing and was told this is normal. PB Comfort Slipcovered Sofa Review. Instead I have to search other stores and sites to find a hook that will work to hang these things! All I asked for was a full refund one we were absolutely entitled to AND promised by Pottery Barn. Pottery Barn review from Salem, New Hampshire rated 1.9/5.0: We found the set we had been searching for and finally decided to make the purchase. On 24 Oct I began calling. The worst! Or you can speak with a design specialist at any local Pottery Barn location. Buy yourself a hand held steamer to alleviate the situation. I placed an order on December 2. international@markandgraham.com Please refresh the page and try again.Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. HERE IS MY ONE CAVIOT WITH POTTERY BARN: I LOVE THEIR PRODUCTS AND STYLES, BUT THEIR SHIPPING AND PRODUCTION NEEDS HELP.Most all of their larger furniture pieces take about 10 weeks. My printed receipt estimated delivery 9-23 Oct. I'm very disappointed with the long wait.

I almost $500 worth of rewards and they expired within 6 months. Robynne answered the phone and put me on hold for 3 minutes. I am excited that we got to use the buy more save more discount because it saved us over 900$. Pottery Barn English Arm Slipcovered Sofa– I do love this style, but it wasn’t quite as transitional as we wanted. I called the customer service and stayed on the phone for 15 minutes waiting to talk with a supervisor. Quality is not only found in your products, but it's also found in your people.


After contacting PB, communication has been a complete struggle. Jodi went ahead and scheduled the delivery for Jan. 3. Different dates, different reasons for the delay, assumptions, speculation, promised calls back from numerous furniture reps after "more investigation into the matter." Horrible customer service from a company that prides themselves on quality. international@williams-sonoma.com

They don't care about their customers.

You can order the sofa with with a bench cushion (one long cushion like I did) or separate cushions. Forget the touch up kit they sell!

My numerous calls were due to each call revealing different or conflicting information. I looked at all the fabric swatches, wrote down the one I loved, and went home. https://pottery-barn.pissedconsumer.com/pottery-barn-sofa-3165/RT-C.html

Thank you for your patronage. You can read about my bed order and delivery These sofas are beautiful and that’s all there is to it. After talking with my husband, I ordered my two Keep in mind I’ve only owned these sofas for 2 weeks, but I’m in LOVE!

I purchased the Catalina Twin-over-Twin bunk bed for my son as a Christmas gift.

BEWARE!We have the same problem.

Nobody ever came in spite of the fact the Track Your Delivery' link in the email said the delivery person at one point was 10 minutes away from our house. This was completely unprofessional on the part of PB. If you choose the white glove delivery service, the sofa will be delivered, assembled and set up for you in the room of your choice.

My fabric is balling up and is now scratchy. There was not an option to rate zero stars or else I would have. My 3-year-old granddaughter's room was stacked with extra pieces, awaiting the proper parts.

+800 15002222 Sofa March 25, 2020 No Comment. My husband agrees, these sofas are dang comfortable.

This is bad business. So much for Christmas presents. I simply prefer the clean seamless look of one long cushion over two. Feel free to email me or dm me These sofas are my second big purchase from Pottery Barn.

I have not needed to machine wash my slip covers yet so I cannot provide any info there. Never once received a call, call back, or email from PB as a result of this order.

Probably 8-10 times between then and now, Jan 2020. I asked to speak to a supervisor about a refund.

Even though these sofas are pricey, they are super quality and custom made upon order.



This is why I don't shop on line.

As Christmas neared, I called Pottery Barn (PB) for an update and they said I should expect a call either Dec. 24 or Dec. 26.

Mark & Graham Pottery Barn lists its sofa selections as part of collections rather than individual pieces. I open the casing and feathers were everywhere.

Pottery Barn has several sleeper sofa options, including variations of the same sofa such as rolled arms, square arms and nailhead accents. Very disappointed and sent it all back. If you think you have reached this page in error or inquiries regarding previously placed orders, you may reach us at I asked to speak to a manager or supervisor and after waiting on hold for 45 minutes was told that my situation was not bad enough to be connected to a supervisor or manager!

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