I had to wait for them to confirm that my order has been paid for. Empire Today Is Open and Ready to Help! 3.5 hours later, I call him back because he never called me back. Call us at 800-588-2300, we’re available 24/7, or you can request a call, enter your phone number and we’ll call you back.. Live Chat or Email Us I will never Consider this company again and I will advise my family and friends to do the same. No call, no show!!! I have to get them my contract and show its paid for. Upon arriving the contractors are asking for C.O.D.!!! Yesterday I told your representative that I don't want to make a decision because I have to present the offer to my husband. This review was posted by a verified customer. The complaint has been investigated and resolved to the customer's satisfaction. The next day I called my bank to put a stop on my check. Resolved Empire Today — cancellation. A few days later, I decided not to go to Texas as it's too painful to go see my ailing mother at this point. No one shows up! Then they tell me they still need to collect for the next installation! in the meantime I had another company come do my estimate, and she told me that she really didn't want to bad mouth competitors, but that Empire Today had a history of this, and if I did get my full amount back it sure wasn't going to be in 2 months. I spoke to management about my issues and was told someone will get in touch from blinds but I never received a call back. I tell him that if they have the same vinyl we can just do that, in order to get it done. I’m experiencing the same issues. It would've been cheaper. That's a fraud. I have reached out to Empire Today several times about my blinds.

However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. Same thing happened to me just yesterday! The Notice of Right to Cancel says: For E-Delivery: (date) so I called asking about the email address for e-delivery and there is none. By using this website you agree to our This has been the absolute worst experience I have ever had with any kinds of big companies. I initially wanted ALL Luxury Plank Vinyl. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.Carpet, Laminate, Hardwood, Vinyl, Tile, Blinds & Shades, Berber Carpet, Frieze Carpet, Plush Carpet, Pattern Carpet, Indoor / Outdoor Carpet, Wood Laminate Flooring, Solid Hardwood Flooring, Engineered Hardwood Flooring, Vinyl Plank Flooring, Vinyl Tile Flooring, Sheet Vinyl Flooring, Ceramic Tile Flooring, Porcelain Tile FlooringA salesman came out from Empire Today to show me floors from the 50/50/50 sale. He tells me that vinyl will cost me more!!! Call Us. I finally get a call back the next day to schedule my final installation, but he tells me he doesn't have the carpet. Here we are August 14. This e-mail account is monitored 24 hours a day, 7 days per week. How can you do this??? otherwise it would be e negative number.Carpet, Laminate, Hardwood, Vinyl, Tile, Blinds & Shades, Berber Carpet, Frieze Carpet, Plush Carpet, Pattern Carpet, Indoor / Outdoor Carpet, Wood Laminate Flooring, Solid Hardwood Flooring, Engineered Hardwood Flooring, Vinyl Plank Flooring, Vinyl Tile Flooring, Sheet Vinyl Flooring, Ceramic Tile Flooring, Porcelain Tile FlooringBBB remains operational and focused on serving our business community.Empire Today has requested that before filing a BBB complaint, homeowners contact customersupport@empire-today.com for assistance. VISIT EMPIRE ... Get $250 Off* When You Sign Up for Our Emails Sign up for Email to stay up to date on the latest flooring trends. It has been a living nightmare. Apparently they drew up a different contract. I looked up the busine...I have filed a complaint thru PayPal Resolution Center. I then started calling on my husband's phone, and it was horrible trying to access anyone to talk with about canceling my order and giving me my refund. We offer a wide variety of blinds & shades, including honeycomb/cellular, real & faux woods, solar/roller shades, vertical blinds, and more. She didn't even try to scam me. ... For E-Delivery: (date) so I called asking about the email address for e-delivery and there is none. The only reason I'm leaving 1 star for the rating is because its the minimum. We use cookies to improve your experience on our site and to show you personalised advertising. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. Even after I refused to give a deposit. I have called in three times to cancel.

Then I was told I have to call again tomorrow because the order from yesterday is not in yet. Empire Today took my check, but they didn't use my check. That's a fraud. I have been trying to get my floors done since July 9th.

Empire today sales rep didn't want to leave either without a signature. BBB Business Profiles are subject to change at any time. They said they would.

He just wanted something. I was told that they should be here by the end of the month. Thank you, Marie McCash I painted room to go with that.

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