I am now supposed to wait another week, so they can try to figure out what is going on.Lastly, my credit card has a $3500 pending charge from West Elm for items I have already received and paid for - they've assured me if it goes through, I can call back and try to get a refund! I was told it would arrive on a certain date and received an email a week later that it was delayed for 3 more weeks. You are truly a valued customer! I ordered numerous furniture items at West Elm. I didn't want to cancel the order just wanted to change the fabric. My Bradford sofa is assembled and hand upholstered in the US, and you can select from many colors (I chose Cayenne and it is BEAUTIFUL). It was highly unlikely that the maker would have started making the sofa in 10 hours. About 2 weeks later, I received a text to schedule my delivery. Apart from a little hold up with my chair not coming on time (I called and they fixed it immediately), I am very satisfied with my West Elm experience and would shop here again for sure and would certainly recommend them. This was 14 hours before item was going to arrive at home. After that day, whenever we would call they'd say, "It's not in our hands. Does anyone have any experience with the West Elm fabrics of "Performance Basketweave" or "Eco Weave"? I received a call the day before in late evening that they don’t have item now. The delivery was on time and clean and careful and when they brought in my buffet and it felt crowded, I just asked them to please take it back. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. At your convenience, please email us at support@westelm.com with your order details and we'll be in touch.So I had two negative experiences ordering from West Elm in the past couple months. Finally, the person who bought our house dropped the item off to our new house because it was shipped to the old.This is NOTHING compared to what I am going through now - almost four months after my initial orders. These Are the Most. I am looking to purchase West Elm's Harmony Sectional in a lighter cream or grey fabric? Although it is imported it still seems very good quality, is comfortable, and is also very stylish and pretty. Original review: Dec. 26, 2019. It's now August 15th. They have an amazing service.My credit card was charged by West Elm without delivering the sofas that I had ordered two months ago. I scheduled for Sunday, July 26th. When I called them they were not able to do anything and asking to make the payment, but no assurance when the sofa would be delivered. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Each time I'm promised a call back from someone at the delivery hub, each time no one contacts me. Really it should be 4.75. By late January 2020, the middle cushion was wearing far faster than the rest of the couch.
I was expecting the worst after reading all the terrible reviews of West Elm - particularly with regards to delivery and customer service. Traditional style sofas come in multiple sizes, so you can have a full three-seater sofa or a smaller sofa, if that suits your room best.

Every time I call, I get lied to and passed off. Read reviews and complaints about West Elm, including their mid-century modern designs, handcrafted and local. Right away, I realized that this company was more disorganized and had more delays than even its other subsidiaries like CB2 or Pottery Barn. *I would give a 4.9 rating if I could, just because of the delay with the chair.Hi Louise, Thank you for your kind words! I just want to cancel this order and get my money! Hi - Just wondering if you ever bought the sofa and what fabric you chose. We don't have any kids or dogs, but the sectional would be in the living room where we will watch tv. I just called back to cancel the order. I ordered two. The customer service agent lied to me and told me she changed the shipping address to our new address, but it did not change, and even though I called back several times to confirm, as the item was not arriving, each new agent confirmed this change. I've called 6 times to find out where the table is, worried that the erroneous status will cause further confusion with delivery.

And there is nowhere to go with a complaint.I had bought a sofa from West Elm for our new home. The woman says I should receive an email regarding my refund. Now they’re telling me item won’t arrive for another month, but they’re not sure. I agree order some samples along with doing some research. I will be sharing this with everyone I can. Does anyone have any experience with the West Elm fabrics of "Performance Basketweave" or "Eco Weave"? First up is the new Niels Wing Glider.. Then I called again recently, went through the entire process again, just to be told a week later via email that our request doesn't fit their parameters. After long shipment delays, that I was willing to attribute to COVID (even though other companies didn't seem to have the delays West-Elm did) I tried to call and have the shipping address changed for items that had yet to be shipped, as my husband and I were moving and never anticipated a lighting fixture (that was supposedly in stock) taking months to deliver.

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