Late or missed payments are also damaging to your credit score, and since the Indigo credit card is intended for people with less-than-perfect credit, you don't want to make your credit situation worse. Can I request a refund?Why did my extra or overpayment get applied to my regular monthly payment?May I schedule my regular recurring payment for more (or less) than my regular monthly payment?How much time is needed before recurring payments are active?Why can't I schedule a recurring payment for my account?Can I make changes to my recurring payment schedule or bank information?Why did my recurring payment setup draft my regular monthly amount when a different amount was due?Will my recurring payment automatically stop at the end of my contract or when I pay off my vehicle?Why didn't my scheduled recurring payment go through?Why am I being charged Property/Excise Tax on a leased vehicle?Can I receive my monthly billing statements electronically?When will my most recent billing statement be available?What should I do if I do not receive my first monthly billing statement?Why does my statement show that multiple payments are due?Do I need to provide any other information to enroll?I have multiple people on my GENESISFINANCEUSA.COM account. Transporting to Alaska and Hawaii are possible, upon written approval from Genesis Finance.Yes. The mark "Genesis" the Genesis logo and Genesis vehicle model names are trademarks owned by Hyundai Motor Company and/or Hyundai Motor America. Payments made online or over the phone using a bank account and routing number may be post-dated. The refinance must be completed no later than 30 days from the date the balloon payment is due. Check your device connection or try again at a later time when you have better service.For information to help you determine eligibility under the SCRA, please visit the For additional information or eligibility under the Service Members Civil Relief Act, please visit the Please submit the following information to Genesis Finance:Please fax these documents to (844) 309-3167 or mail to:Contact your insurance company to file a claim. Please contact a participating Genesis dealership or visit Genesis Protection Plan for details.Please note that Genesis Protection Plan products purchased separately from your vehicle purchase or lease cannot be financed through Genesis.Whether enhancing the coverage of a Genesis vehicle’s factory warranty or providing coverage after the factory warranty expires, the Genesis Protection Plan Vehicle Service Contract offers comprehensive protection for mechanical repairs, parts, labor, and roadside assistance for your eligible Genesis Finance vehicle. Note: ATM/Debit card payments cannot be post-dated.Any individual has the ability to make a payment on a Genesis Finance account provided they are an authorized signer on the bank account being used. If your selling dealership does not offer Genesis Protection Plan products, you can call other Genesis dealerships in your area to find one that does.Certain Genesis Protection Plan additional vehicle protection products such as the Genesis Protection Plan Vehicle Service Contract can be purchased after you purchase your Genesis vehicle. If the vehicle is deemed a total loss, your insurance company will contact us.Insurance companies usually issue checks payable to Genesis Finance and the customer (in order for Genesis Finance to endorse the check that is payable to both Genesis Finance and the customer, vehicle repairs must be complete and the account must be current). The request must include proof of identification such as social security card, birth certificate, valid driver’s license, state issued ID card, or passport.You may submit a request online to correct or update your name:If you have a joint retail account, it is possible to provide consent for a name to be removed from the Certificate of Title if one of the account holders:Please note that in the case of an account holder who is incarcerated or has a suspended license, the request must be received from the person whose name is to be removed or their appointed individual with Power of Attorney. )To link another account, use the following instructions:If you do not wish to link your accounts, you will need to have a different username and email address for each one.If you have forgotten your password, please select the Forgot Password link on the left hand log in box, or Please note: For your security, your account will be locked after four unsuccessful login attempts. If you need statements beyond 12 months, please contact Customer Service at 1-84-GENESIS-7 (844-363-7477).Your billing statement is available online approximately 20 days before your payment due date. You must enter the information exactly as it appears on your contract or statement. The payoff amount will include interest for 21 days from the date the payoff is quoted. For questions, Genesis Finance does not offer refinancing for retail accounts at this time.When refinancing a balloon account through Genesis Finance, the current account holder(s) will remain the same as stated on the original contract.Balloon accounts may be refinanced through Genesis Finance for the Balloon amount.

Payments submitted after 8 p.m. Eastern time will be posted to your account on the next business day. Payments that are submitted after 8 p.m. Eastern Time on any day will be posted to your account as of the next business day.The following may be reasons why you may not be able to schedule an automatic payment:You may edit or cancel your AutoPay schedule or settings at any time by visiting the AutoPay will continue to draft the payment amount selected until the AutoPay schedule ends unless it is cancelled by you. © Genesis Finance 2019. In some cases, GAP will not cover the entire balance owed on an account. Federal law gives consumers the right to limit some but not all sharing. You can sign up to receive an e-mail alert when your statement is available for viewing online:You should view your statement online to determine if it has been generated, and verify the statement address is correct.If there is a problem, please contact Customer Service at 84-GENESIS-7 (844-363-7477).There are several possible reasons for multiple payments being due:A Welcome Package is sent to all signers on an account to ensure that all customers are provided with important information regarding the new account.It is also commonly referred to as simply a "credit score" or "credit rating."No.

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